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Policies


PINEHAVEN OF BARABOO POLICIES

Deposits
Pinehaven does not normally require an advance deposit upon making a reservation, however, at the discretion of the innkeeper, deposits may be required for special events or multiple room bookings.

In the event that an advance deposit was taken at the time of reservation, and a cancellation is requested for any reason at any time, please note that all deposits are non-refundable.

For all other reservations, a major credit card (Visa, Mastercard, Discover, or American Express) is required to secure your reservation. Your balance will be due at check-in.

Cancellations
Each guest reservation is important to us at Pinehaven. We are a small inn, and cancellations affect us greatly. Cancellation is free if at least 14 days notice prior to the date of your reservation is given. If less than 14 days notice is provided, you will be charged for 50% of the cost of your reservation. If 2 days or less notice is provided, you will be charged 100% of the cost of the reservation.

We understand that cancellations may be beyond your control. For this reason we recommend purchasing travel insurance for your peace of mind (https://www.tinleg.com is one we like)

Gift Certificates
Gift certificates expire 1 year from issuance. Gift certificate recipients must abide by lodging policies.

Check-In and Check-Out
Check-in is between 4:00 p.m. – 8:00 p.m. If you plan to arrive after 8:00 p.m., please let us know and we’ll be happy to provide a self-checkin procedure.
Check-out is promptly at 11:00 a.m. Should you be delayed in checking out, please ask your innkeeper if your checkout time may be extended for a nominal fee.

Quiet Hours
10:00 p.m. - 8:00 a.m.

Rates
Rates are based on single or double occupancy and may change without notice. However, rates will not change once a reservation is confirmed. Seasonal demand, holidays and special events may affect minimum night stay requirements.

Children of any age are allowed in the cottage. Additional person rates apply.
Children 12 years old and over are welcome in our guest rooms when accompanied by an adult (2 person maximum).

Smoking
No smoking of any kind inside or near the property. Discreet smoking away from doors and windows is allowed.

Pets
We have a strict no pets policy in our guest rooms and cottage.

Parking
All vehicles must remain parked in the marked stalls in the lower area of property. All vehicles must be registered with innkeeper. Please do not park by the double garage doors.

We do not serve breakfast, however complimentary coffee, tea and hot chocolate is available in the common guest area (guest rooms only).

Cottage
There is a $100 fee in the event the cottage kitchen requires more than normal cleaning (i.e. food debris, dirty dishes, dirty refrigerator and stove are left). A fee will be assessed for damage beyond normal wear and tear. Please no glitter products in tub and shower.

Updated 7/25/2022